Sql Server Faq

While installing security patch KB 948109 on the sql server 2005, the installation of the patch may fail. In order to find the cause of the failure we need to look into the setup bootstrap logs which are located in the following location

C:\Progarm Files\Microsoft Sql Server\90\Setup Bootstrap\LOG\Hotfix\Summary.txt

One of the cause of the failure can be Error 29527 which is reported in the summary.txt as shown

Following error reported in the sumary.txt

 

·          **********************************************************************************

·          Product Installation Status

·          Product                   : SQL Server Database Services 2005 (ACT7)

·          Product Version (Previous): 3042

·          Product Version (Final)   :

·          Status                    : In Progress

·          Log File                  : C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix\SQL9_Hotfix_KB948109_sqlrun_sql.msp.log

·          SQL Express Features      :

·          Error Number              : 29527

 

CAUSE:

====================

 

The issue is caused due to improper installation of support files as there may be missing files and dll’s in the 90 folder located in

 

c:\program files\Microsoft sql server\90

 

 

RESOLUTION/WORKAROUND:

====================

 

We need to install a new instance of the sql server of the same edition and same built on the same system on which the original instance which need to be patched lies (i.e with required Service pack ) side by side which populates the 90 folder with correct files and dll’s.

 

Alternatively, we can also reinstall the support files  by running the SqlSupport.msi file located in the media for sql server 2005 setup.

 

The SqlSupport.msi is generally located in <cd-drive>:\servers\Setup\SqlSupport.msi

 

After installing the new instance or reinstalling the Support files by running SqlSupport.msi

We need to install security patch 948109 on the original instance on which it was failing previously, the installation of the security patch will succeed.

 

The ACT7 software installs sql server 2005 express edition along with the installation of ACT7 software. When we try to apply the latest security patch 948109 released by Microsoft for sql server 2005, the installation may fail.

In order to find the cause of the installation we need to look into the setup boothstrap logs located in the folder c:\program files\microsoft sql server \90\setup bootstrap\log\hotfix\Summary.txt.

When we check the summary.txt we may find the following error reported

Product Installation Status

Product                   : SQL Server Database Services 2005 (ACT7)

Product Version (Previous): 3042

Product Version (Final)   :

Status                    : Failure

Log File                  : C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix\SQL9_Hotfix_KB948109_sqlrun_sql.msp.log

SQL Express Features      :

Error Number              : 29533

Error Description         : MSP Error: 29533 Service ‘TEST-PC\ACT7′ could not be stopped. Verify that you have sufficient privileges to stop system services. The error code is (16386)

———————————————————————————-

Product                   : SQL Server Tools and Workstation Components 2005

Product Version (Previous): 3068

Product Version (Final)   :

Status                    : Not Selected

Log File                  :

SQL Express Features      :

Error Description         :

 

 

CAUSE:

====================

 

When ACT7 software is installed on the system and the sql server instance is used by ACT7 software, it deletes all the Windows logins (for security reasons) including the BUILTIN\Administrator account for that instance of the sql server instance, generally the instance name is ACT7.

 

During the installation of the security patch 948109 the setup.exe tries to login to the sql server using the credential of the windows user with which we are trying to install the security patch. However it will not be able to login to the sql server since there is windows login for the user with which it will try to login

 

Also it is difficult to enter in the sql server instance as the sql user ‘sa’ password are not known to the end users and there is no means by which we can enter into the sql server instance

RESOLUTION/WORKAROUND:

====================

 

So to resolve or workaround this we need to add the Windows login account as a sql server login with which we are installing the security patch.

 

So to add the windows login as sql server login for the sql server 2005 express edition instance ACT7 which is installed alongwith ACT7 we can use the following procedure

 

Stop the sql server service and start the sql server from command line as shown

 

C:\program files\microsoft  sql  server\MSSQL.1\MSSQL\Binn\Sqlservr.exe -s ACT7 -m -c

 

we then need to login into the sql server using sqlcmd using the following commands

 

sqlcmd -S <computer-name>\ACT7 -E

 

create login [<Windows user name>] from windows from e.g

Create login [TEST-PC\SAM] from Windows

 

grant sysadmin to windows login just created above

Sp_addsrvrolemember ‘SAM-PC\SAM,’sysadmin’

 

Stop the sql server from command line and start the sql server service again

 

You can then start the installation of service pack or hotfix and it should work

 

Note: ACT7 software tries to delete the windows login periodically and the login which we just created above might get deleted in say 15 mins so need to make sure the installation is sstarted immediately after adding the login

The ACT7 software installs sql server 2005 express edition along with the installation of ACT7 software. When we try to apply the latest security patch 948109 released by Microsoft for sql server 2005, the installation may fail.

In order to find the cause of the installation we need to look into the setup boothstrap logs located in the folder c:\program files\microsoft sql server \90\setup bootstrap\log\hotfix\Summary.txt.

When we check the summary.txt we may find the following error reported

Product Installation Status

Product                   : SQL Server Database Services 2005 (ACT7)

Product Version (Previous): 3042

Product Version (Final)   :

Status                    : Failure

Log File                  : C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix\SQL9_Hotfix_KB948109_sqlrun_sql.msp.log

SQL Express Features      :

Error Number              : 29533

Error Description         : MSP Error: 29533 Service ‘TEST-PC\ACT7′ could not be stopped. Verify that you have sufficient privileges to stop system services. The error code is (16386)

———————————————————————————-

Product                   : SQL Server Tools and Workstation Components 2005

Product Version (Previous): 3068

Product Version (Final)   :

Status                    : Not Selected

Log File                  :

SQL Express Features      :

Error Description         :

 

 

CAUSE:

====================

 

When ACT7 software is installed on the system and the sql server instance is used by ACT7 software, it deletes all the Windows logins (for security reasons) including the BUILTIN\Administrator account for that instance of the sql server instance, generally the instance name is ACT7.

 

During the installation of the security patch 948109 the setup.exe tries to login to the sql server using the credential of the windows user with which we are trying to install the security patch. However it will not be able to login to the sql server since there is windows login for the user with which it will try to login

 

Also it is difficult to enter in the sql server instance as the sql user ‘sa’ password are not known to the end users and there is no means by which we can enter into the sql server instance

RESOLUTION/WORKAROUND:

====================

 

So to resolve or workaround this we need to add the Windows login account as a sql server login with which we are installing the security patch.

 

So to add the windows login as sql server login for the sql server 2005 express edition instance ACT7 which is installed alongwith ACT7 we can use the following procedure

 

Stop the sql server service and start the sql server from command line as shown

 

C:\program files\microsoft  sql  server\MSSQL.1\MSSQL\Binn\Sqlservr.exe -s ACT7 -m -c

 

we then need to login into the sql server using sqlcmd using the following commands

 

sqlcmd -S <computer-name>\ACT7 -E

 

create login [<Windows user name>] from windows from e.g

Create login [TEST-PC\SAM] from Windows

 

grant sysadmin to windows login just created above

Sp_addsrvrolemember ‘SAM-PC\SAM,’sysadmin’

 

Stop the sql server from command line and start the sql server service again

 

You can then start the installation of service pack or hotfix and it should work

 

Note: ACT7 software tries to delete the windows login periodically and the login which we just created above might get deleted in say 15 mins so need to make sure the installation is sstarted immediately after adding the login